Refund and cancellation policy

The iBoMate plan is a monthly software fee: $9 for every 500 active customers, plus any add-on you choose. Each month is a separate, one-time payment through Binance Pay or Whop (card, Apple Pay or Google Pay). Nothing renews or charges you automatically.

New accounts start with a free 30-day trial. No payment details are taken for the trial, so there is nothing to refund if you decide not to continue.

You can cancel at any time by simply not paying the next month, or by emailing us. There is no cancellation fee and no notice period. When the paid month ends, your panel is frozen and your customers' apps keep working for 14 more days so you can export your customer list, as described in the terms.

• Duplicate payments: if you paid twice for the same month, the extra payment is refunded in full.
• Charges in error: if you were charged an amount that does not match your plan, the difference is refunded.
• Service failure: if the platform was unavailable for most of a paid month because of a fault on our side, we refund or credit that month, at your choice.
• Where the law of your country gives you a right to a refund, we honour it.

Otherwise, a month that has been paid and started is not refundable, but you are never charged for the next one unless you choose to pay it.

Email [email protected] with "Refund" in the subject line, from the address on your account, within 30 days of the payment. Include your panel username and the order ID. We answer within one business day. An approved refund is returned to the original payment method; card refunds through Whop usually appear within 5–10 business days, depending on your bank.

If an account is suspended or terminated for breaking the terms — including distributing content without the rights to it — the current month is not refunded.